Confronting the risks of “fake news”

Why the most prevalent social media platforms need “gatekeepers” like any other media outlets The controversy over “fake news”– and whether false news reports posted on Facebook affected the Presidential election – highlights a major flaw in social media and underscores an essential requirement for news consumers. It’s this: readers and viewers of news and information…

When “groupthink” handicaps the front office

Wells Fargo Bank shows that fixing problems may be most difficult for successful companies When I first worked for a major insurance company in the mid-1980s, I worked at headquarters with about 1,000 other employees. Many ate lunch in the headquarters cafeteria. We in the Corporate Communications Department often had contact with members of the Executive…

The end of the road

Trade association representatives learn how expressing political views can conflict with job responsibilities A colleague who works as a communications representative for a large corporation has a personal Twitter feed. On that feed, he’s noted, “Opinions expressed here are my own.” Well, perhaps my colleague does the expressing, but those comments may not end with…

Mission ignored

Mission statements often aren’t a high priority for executives at many U.S. companies. “Why develop a mission statement?” some ask. “We know what we’re doing, and we know our business better than anyone else.” Even when companies do develop mission statements, the documents are usually filed away and never consulted again as the firms return…

The first audience

CEOs aren’t supposed to lower employee morale. But that is exactly what some executives accomplish when they comment publicly about business strategies. In an article republished from the magazine Carrier Management, Patrick Hirigoyen, APR, gathered up numerous examples–and advice–from his peers in the industry. “As I looked at the aggressive nature of our plan, there…